Support

Shipping & Returns.

Shipping

We ship within Poland and the European Union. Orders are dispatched within 1–2 business days of placement.

Poland1–2 business daysFree over 200 zł / 14,99 zł below
European Union3–5 business daysFree over 350 zł / 24,99 zł below

Returns

We offer a 30-day money-back guarantee on all products. If you are unsatisfied for any reason, contact us within 30 days of delivery.

To initiate a return, email us at returns@knowingmore.com with your order number. We will arrange collection and issue a full refund within 5 business days of receiving the returned product.

Products must be returned in their original packaging. We do not accept returns of products that have been more than 50% consumed, unless the return is due to a product defect or error on our part.

Damaged or incorrect orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery at support@knowingmore.com with a photo of the item. We will dispatch a replacement at no cost.